Return Policy

Cancel: 
You can cancel your order at any time before the item is shipped.
You can cancel the order by yourself within 24 hours, the order has been sent, please contact us by email to cancel.

Once we receive your request, refunds can take up to 7 business days to be returned to the original payment method. If you do not receive your refund after 7 working days, please contact us directly at masthome@hotmail.com with your order number and payment method, we will send you 12 working days after receiving your email reply to you within. 

We accept order cancellations prior to product shipment or production. After the order is cancelled, you will receive a full refund.
Items that can be returned/refunded or exchanged within 15 working days of delivery if the item has been shipped
Non-returnable items:

We will not accept returns for:
Items beyond the 15 working day warranty period.

Please note that we will not be responsible for shipping costs for returns after delivery.

If your product is missing or damaged, you can send it to masthome@hotmail.com and we will reissue it to you.

return

Standard Return Policy:
Terms and Conditions of Return and Refund Policy:

1. Only products purchased directly from https://www.masthomego.com/ can be returned or exchanged using this clause (if you purchased products from Amazon or Walmart, please contact their platform service personnel)

When you request a refund or exchange, please email us first.

What we need from you is as follows
1 Order number
2 Reasons for return or exchange
3 Photos or videos showing damage to the product.

Once we receive your email, we will reply you within 24 hours.
 
How to return?
1. To return the product to masthome, please send an email to masthome@hotmail.com. Request an RA (Return Material Authorization). Please include your order ID number and reason for the return/exchange. All returns require an email-only authorization. We will give you our shipping address to return the product, please send the product back within 7 days of receiving our refund confirmation email.
2. Please email us the tracking number after sending it back.
3. We will contact you after we receive the product. Your refund will be returned within 3~7 business days.
 
PLEASE NOTE: Please repack all products and accessories you received when you return them. 

return shipping

All shipping costs are borne by the customer. This includes shipping costs for returns or exchanges. Shipping is non-refundable. If the return is caused by us, the received product is damaged or incorrect, please take a photo and send it to us, you do not need to bear the shipping cost for this reason.
 
Refund

1. If the item is returned in a brand new condition with all packaging intact (non-human factor), we will return the product cost and shipping to your original payment account;
2. Once we receive your returned item, it will take up to 7 business days for the refund to be returned to the original payment method.
3. If you do not receive a refund after 7 working days, please contact us directly at masthome@hotmail.com and provide your order number and payment method, we will reply you within 12 hours of receiving the email .

After-sales contact information

Please email us masthome@hotmail.com with any questions so we can better understand how we can help you solve your problem.